Grand Lucayan Resort Bahamas. Freeport, Bahamas -

We are excited to book another trip through vacation express and hope to stay at another. We had read the hotel reviews of Memories Grand Bahama on TripAdvisor so although.. We look forward to seeing you again on the beach in 2018!
Grand Lucayan Beach & Golf Resort : Freeport, Bahamas : Daily Escape. Memories Grand Bahama Beach Resort All-Inclusive, Freeport, Bahamas -- Get the. Bahamas (Freeport, Grand Bahama Island) - Resort Reviews - TripAdvisor.
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Vacation Expresss omdömen | Kundernas omdömen om Vacation Express | | 12 av 77

17 bästa bilder om Grand Lucayan Resort, Bahamas på Pinterest | Semesterorter, Familjeresor och Pooler

Såvitt vi vet bjuder Vacation Express in sina kunder till att lämna omdömen på Trustpilot om sina upplevelser.
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We loved where we stayed and would definitely go again.
The only bad part was everyone was begging for money and trying to sell you things everywhere you went.
Hi Amanda, Thank you for the compliments, it would appear that your overall vacation went really well.
We hope we can help you book your next vacation in the coming year.
It was in June 2018 to Freeport, Bahamas.
My only complaint with Vacation Express is the customer service line.
The wait time was entirely too long, but I wanted this trip.
With ne using Vacation Express for the first time and never hearing of it, that made me a bit skeptical.
I would use Vacation Express again.
It was a great vacation and the price was PHENOMENAL!!!!
Hi Sheritta, Thank you for the compliments, we are thrilled to see that you found a great deal at an affordable price.
We thank you for the feedback regarding the wait time, we are always improving the booking process.
We look forward to helping you book your vacation in 2018!
Bekräftad order Hi Bridgette, Thank you so much for booking with us!
We look forward to many more vacations with you.
They upgraded us to a beautiful room!.
I was very pleased.
Until we tried to use the bathroom!!!!.
The toilet rocked when you sat down on it.
And was toldthat the problem would be taken care of.
When we got back to the room.
We were told we were told we has to vacate the room, because it couldn't be fixed.
I was on the second floor.
I have trouble walking.
I asked if we could move to the first floor?.
I was told that if we wanted to move to the first floor, we would have to pay a lot more money every night.
I said you got to be kidding!
You had to know about the problem.
And you want to charge me more money!!!!.
So they had me move to another place.
There was a terrible smell in the room.
The guy that came with us.
Said it was because the air had been turned off.
The next day, the smell was still there.
They said not to worry it would be fixed.
When we got back to the room They said it couldn't be fixed.
And we had to change room again.
We memories grand bahama beach & casino reviews to change our room again.
It was a nice room.
And they had a butler you could talk to.
I told him what I had obtained casinos in west palm beach florida gambling through.
And that they wanted to change my room again.
I told him this w3as not going to happen, that I had had enough.
I asked to speak to a supervisor.
After waiting for a while she came to speak to me.
Our vacation was almost over.
I Hi Carmen, Thank you for taking the time out to review our company and your traveling experience.
We do try to communicate with the resorts memories grand bahama beach & casino reviews service to make sure they have availability as well as accommodating rooms With that being said your opinion is important to us and we would like to have one of our support team members contact you to rectify any miscommunication that might have occurred.
Bekräftad order We booked a resort through Memories grand bahama beach & casino reviews Express and discovered that it was not as advertised.
While in Mexico, we spent hours and hours on the phone with VE explaining the circumstances.
They were not able to move us to a comparable resort but advised us that we would be reimbursed for the 5 unused days of our 7 day vacation as long as we wrote a letter to customer service when we returned to the states explaining the reasons why we could not fulfill our 7 day stay.
read article have a 2 year old child and the room's only bathtub was on the patio which was infested with mosquitos.
continue reading addition, the "baby bed" was a smaller pack-n-play which was unsuitable for our child to sleep in.
The restaurants also did not have kids menus which made it almost impossible for us to dine there with our 2 year old.
The resort was advertised as "family friendly" but clearly it was not.
We checked out of the hotel with the understanding that we needed to write a letter to customer service to get reimbursed.
After several months of waiting for a response and a follow-up email to our reimbursement casinos in panama city beach florida, we were sent a denial.
The reason for denial was that THE HOTEL DENIED THE REFUND TO US.
This was simply a lie because the hotel told us at check out that they would refund VE so we had to get our reimbursement from them.
Our whole experience was a scam and we were out the money paid for 5 days that we did not stay at the resort.
VE profited off of this experience.
I could go on and on about the representative onsite who was so rude and inconsiderate to us through the whole nightmare.
We will never use Vacation Express again and would NEVER recommend them to anyone.
I forgot to mention how horribly difficult it is to speak to a person who can help.
We spent hours and hours on the phone paying international fees while in Mexico and then hours and hours again while back from our vacation.
We were given the run around so many times but in the end, all we wanted was the money owed to us and we never received it.
Our vacation was ruined thanks to Vacation Express.
Hello, We thank you for taking the time to give us feedback regarding your vacation.
Traveling with a child can be stressful, and our reservation team is always looking for ways to provide the perfect resort to fit your family's needs.
We also strive to increase communication between resort, rep, travel rep, customer care, and the customer.
That being said your opinion is important to us and we would like to have one of our support team members contact you to rectify any miscommunication that might have occurred.
The price for my 7day 6night trip was unreal.
It was very to book and there where no hidden fees or problems.
If i had to give a complaint because the world isnt perfect.
It would be that the site could use some updates because it crashes a lot.
But i have onle experinced that when using my cell phone.
I love the company and i am plannig a trip for my family this year already.
Thanks vacation express Hi Kristy, Thank you for the review!
We appreciate your business and are so happy to hear you and your family are already planning a trip with us this year.
We are always striving to better our website for our memories grand bahama beach & casino reviews and plan to make improvements this year.
We look forward to seeing you on the beach again this year!
Loved memories grand bahama beach & casino reviews flight from click here, va.
Found it odd that the flight stewardesses didn't speak English.
Before landing in cancu they passed out the forms but 5 hey were in Spanish!
And they couldn't translate for passengers!
Overall great experience and will definitely use vacation express again!
Hi Dale, Thank you for the compliments and feedback.
We thank you for booking with us and we hope to help you book your vacation again in 2018!
The staff wanted to make sure that we were enjoying our our trip and asked if there was anything they could do to make our trip better.
We are excited to book another trip through vacation express and hope to stay at another excellence resort.
Hi AW, We are thrilled to hear you had such a wonderful time!
We offer bookings at a selection of Excellence Resorts from Punta Cana to Cancun.
We can't wait to send you on your next adventure!
The place itself had okay accommodations.
The servers were mostly rude and didn't understand English so if you strayed at all from what was on the menu it was ignored.
It was hard to find out about events and if there were activities we couldn't find them.
Our flight home with Allegiant Airlines was a nightmare.
We got to the airport at 9:30 am for our 12:45 flight that would get us to our destination in three and a half hours.
We sat on the plane for an hour and a half and then we were told there were mechanical problems.
I understand these things happen but we were never updated with info at all.
There was no representatives from Allegiant and it was very disorganized.
We sat in the airport until 6:30 and were told to board again, as we were boarding we were told to get off the plane again.
We didn't end up boarding another plane until 11:30 that night.
We didn't get to our home until 5:00 am.
Don't fly Allegiant Airlines.
Hi Terry, Thank you for taking the time out to review our company and your traveling experience.
Our number one priority is the safety of the passengers and plane crew.
With that being said your opinion is important to us and we would like to have one of our support team members contact you to rectify any miscommunication that might have occurred.
Hi Paula, Thank you for taking the time out to review our company and your traveling experience.
With that being said your opinion is important to us and we would like to have one of our support team members contact you to rectify any miscommunication that might have occurred.
We had read the hotel reviews of Memories Grand Bahama on TripAdvisor so although Vacation Express rated it 4.
Dealing with Vacation Express was cumbersome, as we had to call numerous memories grand bahama beach & casino reviews and got many different answers to our questions.
However, we had the most pleasant flight on Sunjet and arrived ontime.
Our transfers were easily gotten and we were at the resort quickly.
This is where the problems started!
First let me say this is AT BEST A 3 STAR RESORT!
Check in was a free-for-all as no one knew where to go and check out was in the same line!
People wanting to leave for a flight were cutting line so as not to miss their flights.
The area was not air conditioned and everyone was losing tempers.
Most rooms were not ready upon check in and when they were ready, retrieving luggage was another BIG obstacle.
Do not expect them to deliver your luggage to your room.
You must find your own luggage amoungst hundreds of others and lug them to your own room.
I won't even start to tell you about the view but this 4.
When I tipped the mini bar attendant for extra water.
Needless to say I only had 1 visit to the fitness center!
The BOX wine they served was only available at the pool bar.
Needless to say this bar was inundated and it was difficult to get a glass.
We requested a day room to shower before we had to leave for the airport.
We got it but got into the room late, there was NO SHOWER CURTAIN NOR towels for the shower and although there were only 2 of us, there waS a family knocking on the door for their allotted time.
I did say i'd tell you about the GOOD.
We ordered sparkling wind and had 2 desserts each.
This waiter got a GREAT TIP!
This resort was across from the international marketplace and near the casino.
The bottom line memories grand bahama beach & casino reviews />Vacation Express offered a great deal and delivered on all their promises.
Th weak link in this trip was the hotel Memories Grand Bahama.
I did not enjoy sweating in the common areas including the buttet restaurant.
Although I would use Vacation Express again, I will be MUCH MORE DISCRIMINATING ON THE RESORT.
Hi Sandra, Thank you for sharing your detailed and honest review with us.
We are disappointed to hear about the frustrations you experienced at such a popular and beloved resort, but we are happy to hear that there was some good as well.
We look forward to seeing you again, and we hope to find the perfect resort for your needs that you'll visit again and again!
We hope to see you on the beach again in 2018!
We will definitely book through them again.
Hi Jenna, We are pleased to hear that booking your all-inclusive vacation with us was a breeze!
We look forward to helping you plan your next trip to paradise!
VE is a reliable travel agency, and I will definitely go on more trips they have to offer.
Hi Magda, Thank you for your compliment, and we look forward to booking another trip with you soon.
See you on the beach in 2018!
Bekräftad order We have used them five times now over two years for both packages and airfare alone and there have been no problems.
Great service and price.
Hi Stephen, Thank you, we pride ourselves on being able to provide excellent service and affordable packages.
Thank you for being a valued and frequent traveler with us!
We stayed at the Grand Rivera Princess resort in Rivera Maya, which was one of the most beautiful resorts I've ever stayed.
Food was excellent, beautiful views and Great Room!!
Hi Gabrielle, We are delighted to hear about the excellent time you had at the Grand Riviera Princess Resort!
It most certainly is a fantastic place to stay.
We look forward to seeing you again on the beach in 2018!
I will use them again for future vacations.
Hi Melissa We are thrilled that you had a wonderful time in Cancun!
We can't wait to see you for a third time!
Bekräftad order Hotel and trip itself was great, however the shuttle company responsible for bringing us back to airport dropped the ball and we almost missed out flight had it not been for wonderful hotel staff.
We paid our own way to airport and nearly missed our flight.
UPDATE, after getting no initial response from Vacation Express, they stayed on top of issue and got back to me.
They made things right restoring my trust in them and I will use again to plan travel.
Not their fault for shuttle company error, trip was great.
Good to use a company that will stand by their customer!
Hi Orlando, Thanks for taking the time to review us and describe your experience.
I'm happy to hear that the hotel and trip met or exceeded your expectations -- that's the kind of vacation we want our customers having!
However, we also like for our customers to be able to rely on shuttle services, and that clearly did not happen here.
I'm disappointed to read about your experience and curious to see how similar situations could be avoided in the future.
Someone from our Quality Assurance team will be reaching out to you soon via email in order to give you an opportunity to describe what happened in more detail.
We look forward to speaking with you, and thank you again for your review!
Nothing was as promised.
We did not even get the airline seats on the way home that we had paid extra for.
We checked out of the terrible hotel after one night after I had spent an entire day waiting for Vacation Express to call me back in my hotel room, which they never did, in regards to changing our hotel.
They refused to give us any refund when we returned home even though we had a list of items that they failed to provide us as they had promised.
They were quite rude and unreasonable during each time I called them.
I would not recommend anyone book through Vacation Express.
Hi Diane, Thank you for your review.
I'm so sorry for your experience.
On the plus side, I'm happy to see that it seems you were able to change hotels to one that more fully met your expectations.
On the downside, I'm disappointed to hear how your situation was handled.
It's not the type of service we strive to provide to our customers, and I'm very interested in hearing more about your experience not only to address your grievances, but to help make sure that it's avoided in the future.
One of our Quality Assurance representatives will be reaching out to you soon to give you the opportunity to describe your experience in more detail.
We're looking forward to speaking further.
Thanks again for your review!
Hope to see you on the beach again in 2018.



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